pk998 Privacy Policy

1.1 This Privacy Policy ("Policy") is issued by pk998 ("pk998", "we", "us", "our") and applies to all personal data collected from individuals ("you", "the Member", "the User") who visit the pk998 website, create a pk998 account, or use any service offered through the pk998 platform — including cricket betting, live casino games, slots, and all associated customer support and payment services.

1.2 pk998 is committed to processing personal data responsibly, transparently, and in accordance with the applicable data protection legislation governing its international gaming licence jurisdiction, as well as best-practice principles universally recognised in the online gaming industry.

1.3 This Policy should be read alongside the pk998 Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated by reference and form part of the overall agreement between you and pk998.

1.4 By registering a pk998 account, you acknowledge that you have read and understood this Privacy Policy and you consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not create or use a pk998 account.

2.1 For the purposes of data protection law, pk998 acts as the data controller in respect of all personal data collected from Members through the pk998 platform. As data controller, pk998 determines the purposes for which your personal data is processed and the means by which that processing is carried out.

2.2 pk998 may engage third-party data processors — including payment service providers, identity verification bureaus, game software studios, and cloud infrastructure providers — who process personal data on behalf of pk998 under written data processing agreements that impose confidentiality and security obligations consistent with this Policy.

2.3 If you have any questions about how pk998 handles your personal data, or wish to exercise any of your data subject rights, please contact pk998 using the details provided in Section 15 of this Policy.

3.1 pk998 collects and processes the following categories of personal data from its Members. The specific data collected depends on your activity on the platform and the stage of your account lifecycle:

3.2 pk998 does not collect sensitive personal data (such as biometric data, health information, or religious beliefs) except where strictly required to fulfil a regulatory obligation — for example, KYC photograph verification for identity confirmation — and only with your explicit prior consent or as required by law.

4.1 pk998 collects your personal data through the following channels:

• Direct Registration: Information you voluntarily provide when creating a pk998 account — including your name, mobile number, date of birth, and city of residence in Pakistan (Karachi, Lahore, Islamabad, Faisalabad, or elsewhere).
• KYC Submission: Identity documents and photographs submitted during the account verification process required before first withdrawal.
• Payment Processing: Financial account details collected when you initiate a deposit or withdrawal via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or bank transfer.
• Platform Usage: Automatically recorded data from your interaction with the pk998 website and gaming platform, including game sessions, wagering activity, and technical access logs.
• Cookies & Tracking Technologies: Data collected via cookies, web beacons, and similar technologies as described in Section 8 of this Policy.
• Customer Support Interactions: Information provided when you contact pk998 live support, submit a complaint, or communicate via live chat.
• Third-Party Verification Partners: Identity and fraud-check data received from authorised identity verification bureaus used as part of the KYC process — for example, CNIC validation services.

5.1 pk998 uses the personal data it collects for the following purposes:

• To create, maintain, and administer your pk998 account;
• To verify your identity and age (21+ requirement) in accordance with our licensing obligations;
• To process deposits and withdrawals via Pakistani payment methods including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank;
• To monitor gaming activity for the purposes of responsible gaming intervention, including deposit limit enforcement, self-exclusion management, and problem gambling detection;
• To detect, investigate, and prevent fraud, money laundering, account abuse, and other prohibited conduct;
• To fulfil regulatory reporting obligations to pk998's licensing authority and, where legally required, to law enforcement or government authorities;
• To provide personalised customer support — in English and Urdu — and to resolve disputes and complaints;
• To send account-related communications including transaction confirmations, security alerts, and policy update notifications;
• To send promotional communications, including bonus offers and game recommendations, where you have given explicit consent to receive marketing communications;
• To analyse platform usage patterns for the purposes of improving the pk998 website, game lobby, and overall user experience;
• To maintain audit logs required under our international gaming licence for a minimum retention period.

5.2 pk998 will not use your personal data for any purpose that is materially different from those described above without providing you with prior notice and, where required by law, obtaining your consent before that new processing begins.

6.1 pk998 processes your personal data on one or more of the following legal bases, depending on the specific processing activity in question:

• Contractual Necessity: Processing required to perform the contract between you and pk998 — i.e., to provide you with a gaming account, process your wagers, and pay your winnings.
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements — including KYC identity verification, AML transaction monitoring, and regulatory reporting to pk998's licensing authority.
• Legitimate Interests: Processing necessary for pk998's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your fundamental rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in the context of marketing communications. You may withdraw consent for marketing at any time by contacting pk998 support or updating your communication preferences in account settings.

7.1 pk998 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. pk998 may share your personal data with the following categories of recipients, strictly as necessary:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment processors — to facilitate deposits and withdrawals from your pk998 account.
• Identity Verification Partners: Authorised KYC and AML verification service providers who assist pk998 in confirming the identity and age of its Members.
• Game Software Providers: Third-party game studios whose games are hosted within the pk998 platform — who may receive limited technical data (such as session identifiers) required to deliver the game correctly.
• Regulatory Authorities: pk998's international gaming licensing authority and, where legally required, Pakistani or international law enforcement bodies, financial intelligence units, or courts.
• Technology & Infrastructure Providers: Cloud hosting, cybersecurity, and data analytics providers who process data on pk998's behalf under binding data processing agreements.
• Professional Advisors: Legal, accounting, and auditing firms engaged by pk998 in connection with compliance or legal proceedings, subject to professional confidentiality obligations.

7.2 All third parties who receive personal data from pk998 are bound by contractual confidentiality and security obligations that are at minimum equivalent to those described in this Privacy Policy.

8.1 pk998 uses cookies and similar tracking technologies on its website and mobile platform. Cookies are small data files stored on your device that allow pk998 to recognise your browser, maintain your session, remember your preferences, and analyse platform usage patterns.

8.2 pk998 uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function — including maintaining your login session, storing your account currency preference, and enabling secure payment flows. These cookies cannot be disabled without affecting core platform functionality.
• Performance & Analytics Cookies: Used to collect aggregated and anonymised data about how Members use the pk998 platform — including which games are most popular, how long sessions last, and where navigation errors occur. This data is used solely for platform improvement.
• Functional Cookies: Allow pk998 to remember your stated preferences — such as game lobby filters, language settings, and notification preferences — to personalise your experience on subsequent visits.
• Marketing Cookies: Used only where you have provided explicit consent, to deliver pk998 promotional content that is relevant to your gaming preferences and activity history. You may opt out of marketing cookies at any time via your account settings.

9.1 pk998 retains your personal data for only as long as is necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, and resolve any disputes that may arise during or after the period of your membership.

9.2 The following general retention periods apply to the main categories of personal data held by pk998:

• Account & Identity Data: Retained for a minimum of 5 years following account closure, in accordance with AML compliance obligations under pk998's international gaming licence.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in accordance with applicable financial record-keeping requirements.
• KYC Documentation: Retained for a minimum of 5 years following the closure of your pk998 account or the completion of the KYC process, whichever is later.
• Gaming Session Data: Retained for a period of 3 years following your last active session on the pk998 platform.
• Customer Support Records: Retained for 3 years following the resolution of the relevant support interaction or complaint.
• Marketing Consent Records: Retained for the duration of your consent and for 2 years following withdrawal of consent as evidence of compliance.

9.3 Upon expiry of the applicable retention period, pk998 will securely delete or anonymise your personal data unless a longer retention period is required by law or by a specific regulatory direction.

10.1 pk998 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the pk998 platform;
• Encryption at rest for all stored personal data and KYC documentation;
• Multi-factor authentication options for Member account access;
• Role-based access controls limiting internal data access to staff members who require it for their specific job functions;
• Regular penetration testing and vulnerability assessments conducted by independent third-party security specialists;
• Continuous automated monitoring for suspicious access patterns and potential data breach indicators;
• Secure, geographically redundant cloud infrastructure with data backup and disaster recovery protocols.

10.2 While pk998 takes all reasonable measures to protect your personal data, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the confidentiality of your pk998 account credentials and for ensuring that your device is protected by up-to-date security software.

10.3 In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, pk998 will notify affected Members without undue delay in accordance with applicable legal requirements.

11.1 As a pk998 Member, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact pk998 using the details in Section 15:

• Right of Access: You have the right to request a copy of the personal data pk998 holds about you, together with information about how that data is processed.
• Right to Rectification: You have the right to request correction of any personal data we hold about you that is inaccurate or incomplete.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where processing is unlawful. This right is subject to our legal data retention obligations and may not result in complete deletion where retention is required by law.
• Right to Restrict Processing: You may request that pk998 suspends the processing of your personal data in certain circumstances — for example, while a rectification request is being investigated.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a machine-readable copy of your personal data for transfer to another service.
• Right to Object: You have the right to object to processing based on legitimate interests, or to the use of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

11.2 pk998 will respond to all verified data subject requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 60 days, with notice provided to you within the initial 30-day period.

11.3 pk998 will not charge a fee for handling data subject requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

12.1 The pk998 platform is strictly restricted to individuals aged 21 years and above. pk998 does not knowingly collect personal data from individuals under the age of 21. Age is verified through the mandatory KYC process, which requires submission of a valid CNIC or passport confirming date of birth.

12.2 If pk998 discovers or has reasonable grounds to believe that personal data has been provided by or relates to an individual under the age of 21, the relevant account will be immediately suspended, all balances voided, and the personal data will be deleted in accordance with our data retention obligations.

12.3 Parents and guardians who believe that their child has registered on pk998 should contact pk998 support immediately at [email protected]. pk998 will investigate and act on all such reports with the utmost urgency.

13.1 As an internationally licensed gaming platform, pk998 may transfer your personal data to countries outside Pakistan for processing by authorised third-party service providers — including cloud infrastructure providers, identity verification partners, and game software studios — where those providers operate from international locations.

13.2 Where personal data is transferred internationally, pk998 ensures that appropriate safeguards are in place to protect the data to a standard that is at minimum equivalent to the protections described in this Privacy Policy. These safeguards include contractual data protection clauses, binding corporate rules, or adequacy determinations applicable to the recipient country.

13.3 By using the pk998 platform, you consent to the transfer of your personal data outside Pakistan where necessary to deliver the services described in the pk998 Terms & Conditions, subject to the safeguards described above.

14.1 pk998 may update this Privacy Policy from time to time to reflect changes in our data processing activities, applicable law, or our gaming services. The revised Policy will be published on this page with an updated effective date.

14.2 Where a change to this Policy is material — particularly where it expands the purposes for which your data is processed or introduces new categories of data sharing — pk998 will notify registered Members via the contact details held on their account at least 7 days before the change takes effect.

14.3 Continued use of the pk998 platform following notification of a revised Privacy Policy constitutes acceptance of the revised Policy. If you do not agree with any change, you should stop using the platform and close your account before the revised Policy takes effect.

15.1 If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or wish to submit a privacy-related complaint, please contact pk998 as follows:

15.2 All privacy-related requests must be submitted in writing — either via the email address above or via the pk998 live chat system with a formal reference number requested. pk998 will verify your identity before processing any data subject request to ensure that personal data is not disclosed to an unauthorised party.

15.3 If you are not satisfied with pk998's response to your privacy complaint, you have the right to escalate your complaint to the relevant supervisory authority or data protection regulator in the jurisdiction of pk998's international gaming licence.